Refund policy

Refunds

All sales are final. Please refer to our Returns & Refunds policy

In the event that your order arrives damaged in any way, please email us as soon as possible at j2tenterprisellc@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis and will try our best to work toward a satisfactory solution. If you have any further questions, please do not hesitate to email us. Please remember it can take some time for your bank or credit card company to process and post the refund too.

We have a no-return policy, which means all items are perishable and must be disposed of when damaged during the delivery a refund request will be processed, and image proof of the items damaged or spoiled must be sent.

To be eligible for a refund, your item must show damage to the packaging, spoilage, or indicate a lost order. You’ll also need the receipt or proof of purchase.

To start a refund, you can contact us at j2tenterprisellc@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
All items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on perishable items or gift cards.